How do I turn off and shut down my Fitbit?. Need to restart or reset your Fitbit device? Learn the steps. Fitbit display screen black and not working or turning on? Let’s fix it!. Is your Fitbit stuck on the Fitbit logo? Let’s fix it. Try using the Fitbit app on a different phone, tablet, or Windows 10 computer, or Fitbit Connect for Macs and older Windows PCs. Force quit the Fitbit app, then reopen it and try again. Make sure you place your Fitbit close to the phone, tablet, or computer that you use with the Fitbit app–we’re talking inches, not feet, from each other!. Charge your Fitbit to at least 50% total capacity or more. Try forgetting your Fitbit’s Bluetooth connection from your mobile phone/tablet, then rescan available Bluetooth devices and connect again to your Fitbit. You can also try toggling or turning Bluetooth off, wait a few seconds, and toggle it back on to refresh the BT connection to your Fitbit device. Check that there are no other Bluetooth devices that may interfere with your Fitbit’s BT connection to your mobile device. Temporarily disconnect any other Bluetooth devices from your mobile phone, tablet, or computer and check that you connect your Fitbit device via Bluetooth. 
Alternatively, turn off Bluetooth or power off the old phone.
For folks that recently upgraded to a newer model phone, make sure you remove your Fitbit from the Fitbit app on that old phone or delete the Fitbit app from the old phone. If your Fitbit connects to multiple devices in your household (like a phone and a tablet or if you have two phones–one business and one personal), try turning off those other devices (or disable Bluetooth on them) and then see if your Fitbit device shows up. Make sure you allow the Fitbit app to refresh in the background on iOS or run in the background on Android. For Android devices, go to Settings > About Phone or About Device > Android Version. 
For Apple devices, go to Settings > General > Software Update. Update the operating system of your mobile device so it is also up to date. Update the Fitbit app to its latest version. 7 6: Reach out to Fitbit Help and Supportīefore troubleshooting for device not found or looking for errors in the Fitbit app, try the following tips. 
6 5: Create or use a different Fitbit account. 5.3 How to Factory Reset iPhone Devices. 5.1 If needed, reset your mobile device. 5 4: Fitbit stuck on searching or looking? Try performing a Factory Reset on the Fitbit. 4 3: Do a full reinstall of the Fitbit App. 3 2: Check Bluetooth settings and make sure your Fitbit is not paired with another device. 2.1 How to reboot most smartphones or tablets. 2 1: Try rebooting your phone or restarting the Fitbit device.
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